Drakes terms and conditions

1. PRICES

ALL PRICES QUOTED ARE INCLUSIVE VAT. DRAKES RESERVES THE RIGHT TO ALTER PRICES FOR ANY REASON UP TO THE DATE OF BOOKING OR UP TO 12 WEEKS PRIOR TO ARRIVAL, WHICHEVER IS THE LATER. AFTER SUCH DATES, PRICES MAY ONLY BE ALTERED TO REFLECT CHANGES IN THE RATE OF VAT AND TAXES OR FOR OTHER REASONS BEYOND THE CONTROL OF DRAKES, IN WHICH CASE THE CHANGES WILL BE NOTIFIED TO THE CLIENT. IN THE LATTER EVENT, THE CLIENT MAY CANCEL THE BOOKING WITHOUT COST.

2. AVAILABILITY

ALL ROOMS AND RATES OFFERED BY DRAKES ARE SUBJECT TO AVAILABILITY AND THE DISCRETION OF THE MANAGEMENT. LIMITED NUMBERS OF SUITABLE ROOMS MAY BE ALLOCATED TO INDIVIDUAL RATES, PACKAGES OR PROMOTIONS AND, WHEN THESE ALLOCATIONS ARE TAKEN UP, REMAINING AVAILABLE ROOMS MAY BE OFFERED TO THE CLIENT AT A HIGHER PRICE.

3. BOOKINGS

RESERVATIONS MUST BE GUARANTEED BY CREDIT CARD. DRAKES REQUIRES A MINIMUM STAY OF TWO NIGHTS WHEN BOOKING A SATURDAY AND IN CERTAIN CIRCUMSTANCES 3 NIGHTS OVER BANK HOLIDAYS. AT THE DISCRETION OF DRAKES, OR FOR SOME PACKAGES, FULL PREPAYMENT MAY BE REQUIRED.

4. ARRIVAL AND DEPARTURE

EVERY EFFORT WILL BE MADE TO ASSURE AVAILABILITY OF ROOMS BY 2.00 PM UPON ARRIVAL. THERE MAY BE OCCASIONS, AT TIMES OF HIGH DEMAND, WHEN OUR CLIENTS CAN CHECK IN AND USE ALL DRAKES FACILITIES, BUT THE BEDROOM IS STILL BEING PREPARED. GUEST ROOMS MUST BE VACATED NO LATER THAN 11AM ON THE DAY OF DEPARTURE. DRAKES RESERVES THE RIGHT TO CHARGE A FEE FOR LATE CHECK-OUTS.

5. CANCELLATIONS, NON-ARRIVALS OR EARLY DEPARTURES

CANCELLATIONS AND AMENDMENTS FOR BOOKINGS MADE ONLINE CAN BE MADE BY TELEPHONE ON 01273 696 934 OR FAX ON 01273 684 805. RESERVATIONS MAY BE CANCELLED SEVEN DAYS PRIOR TO ARRIVAL. IN THE EVENT OF NON-ARRIVAL OR CANCELLATION WITHIN SEVEN DAYS OF ARRIVAL, 100% OF THE ROOM RATE FOR THE LENGTH OF THE STAY WILL BE CHARGED IF THE HAS NOT BEEN RE-SOLD. DRAKES WILL MAKE EVERY REASONABLE ATTEMPT TO RESELL ANY CANCELLED ROOM IN THIS PERIOD, INCLUDING OFFERING IT AT A LATE RATE/DISCOUNT PRICE, IF THE SAME RATE IS NOT ACHIEVED OF THAT OFFERED TO YOU DRAKES RETAINS THE RIGHT TO CHARGE THE DIFFERENCE. IN THE EVENT A GUEST CHECKS OUT PRIOR TO THE RESERVED CHECK-OUT DATE, THE HOTEL RESERVES THE RIGHT TO CHARGE 100% OF THE TOTAL BOOKING SUM TO THE CLIENT'S CREDIT CARD. FOR THIS PURPOSE, DRAKES MAY OFFSET THE AMOUNT PAYABLE FOR SUCH CANCELLATION, NON-ARRIVAL OR EARLY DEPARTURE AGAINST THE CLIENT'S CREDIT CARD WITHOUT PRIOR NOTICE OR APPROVAL OF THE CLIENT, WHERE APPLICABLE. PLEASE CLICK FOR OUR GROUP CANCELLATION POLICY

6. PAYMENT

SETTLEMENT OF THE BILL IN FULL, LESS ANY ADVANCE PAYMENTS, MUST BE MADE PRIOR TO DEPARTURE FROM DRAKES. UPON ARRIVAL, DRAKES RESERVES THE RIGHT TO REQUEST PRE-AUTHORISATION OF THE CLIENT'S CREDIT OR DEBIT CARD, OR WHERE PAYMENT IS TO BE BY CASH, REQUEST THE CLIENT TO PLACE CASH UP TO AN AMOUNT OF 1.5 TIMES THE ROOM RATE MULTIPLIED BY THE NUMBER OF NIGHTS BOOKED. ALL MAJOR CREDIT AND DEBIT CARDS ARE ACCEPTED. ALL SUMS ARE DUE FOR PAYMENT ON PRESENTATION OF THE INVOICE.

7. NO SMOKING

DRAKES OPERATES A NO SMOKING POLICY IN ALL INTERIOR AND EXTERIOR AREAS, INCLUDING GUEST BEDROOMS, PUBLIC AREAS, CORRIDORS, BALCONIES AND FIRE ESCAPES. BREACH OF THIS POLICY BY YOU OR ANY MEMBER OF YOUR PARTY WILL RESULT IN AN AUTOMATIC FINE OF £250. THIS MAY BE DIRECTLY CHARGED TO YOUR CARD IF EVIDENCE OF SMOKING IS FOUND AFTER YOUR CHECKOUT. AN ADDITIONAL CHARGE OF UP TO £1000 MAY BE CHARGED IF SMOKING CAUSES THE FIRE ALARM TO SOUND.

8. PEOPLE PER ROOM

ALL DRAKES BEDROOMS ARE ONLY SUITABLE FOR TWO PEOPLE ONLY. CHILDREN OF ANY AGE ARE COUNTED AS A FULL PERSON. AT LEAST ONE PERSON PER ROOM MUST BE OVER 18 YEARS OLD. BABIES MAY BE ACCEPTED TO STAY IN THE ROOM VIA PRIOR ARRANGEMENT.

9. DOGS AND OTHER PETS

PETS ARE NOT ACCEPTED, WITH THE EXCEPTION OF GUIDE DOGS.

10. BEHAVIOUR

DRAKES RESERVES THE RIGHT TO JUDGE ACCEPTABLE LEVELS OF NOISE AND THE BEHAVIOUR OF GUESTS, WHO MUST TAKE CORRECTIVE ACTION WHEN REQUESTED TO DO SO BY DRAKES IN THE EVENT OF FAILURE TO COMPLY WITH MANAGEMENT REQUESTS, DRAKES MAY TERMINATE THE BOOKING WITHOUT BEING LIABLE FOR ANY REFUND OR COMPENSATION.

11. DISCRIMINATION

IT IS THE POLICY OF DRAKES NOT TO DISCRIMINATE ON THE GROUNDS OF RACE, COLOUR, NATIONALITY, CREED, GENDER, SEXUAL ORIENTATION, MARITAL STATUS, AGE, ETHNIC ORIGIN OR DISABILITY. CLIENTS, THEIR EMPLOYEES, GUESTS AND ALL SUB-CONTRACTORS ENGAGED BY OR ON BEHALF OF THE CLIENT ARE EXPECTED TO ADHERE TO THIS POLICY AND DRAKES MAY, WITHOUT INCURRING ANY LIABILITY TO THE CLIENT, REMOVE FROM DRAKES ANY PERSON OR PERSONS OFFENDING AGAINST THIS POLICY.

12. COMMENTS AND COMPLAINTS

ANY COMMENT OR COMPLAINT REGARDING THE STAY SHOULD BE MADE TO THE DRAKES DUTY MANAGER/HOST AT THE TIME OF VISIT SO THAT THE MATTER CAN BE RESOLVED IMMEDIATELY.

13. STATUTORY REQUIREMENTS

DRAKES IS SUBJECT TO STATUTORY CONTROLS, INCLUDING THOSE RELATING TO FIRE, LICENSING, ENTERTAINMENT, HEALTH, HYGIENE AND SAFETY. THESE MUST BE STRICTLY OBSERVED BY CLIENTS, THEIR GUESTS AND REPRESENTATIVES.

14. LIABILITY

OTHER THAN FOR DEATH OR PERSONAL INJURY CAUSED BY THE NEGLIGENCE OF DRAKES, DRAKES OF BRIGHTON LTD’S LIABILITY TO THE CLIENT IS LIMITED TO THE PRICE OF THE BOOKING. UNLESS DRAKES IS LIABLE UNDER THE ABOVE CLAUSE, THE CLIENT INDEMNIFIES DRAKES FROM AND AGAINST ANY AND ALL LIABILITY AND ANY CLAIMS, PROCEEDINGS OR DAMAGES RESULTING OR ARISING FROM THE BOOKING, EVENT OR FUNCTION, THE CLIENT, GUESTS OR ANY OUTSIDE CONTRACTORS OF THE CLIENT. DRAKES WILL NOT BE LIABLE FOR FAILURE TO PERFORM TO THE EXTENT THAT THE FAILURE IS CAUSED BY ANY FACTOR BEYOND ITS REASONABLE CONTROL. DRAKES DOES NOT ACCEPT RESPONSIBILITY WHATSOEVER FOR DAMAGE TO, OR THEFT FROM, OR THEFT OF, VEHICLES PARKED OUTSIDE DRAKES PREMISES OR CAR PARKING SPACES LEASED BY DRAKES. WE RESERVE THE RIGHT TO CHARGE GUESTS THE COST OF RECTIFYING DAMAGE, CAUSED BY THE DELIBERATE, NEGLIGENT OR RECKLESS ACT, OMISSION, DEFAULT OR NEGLECT OF THE CLIENTS, THEIR GUESTS OR SUB-CONTRACTORS TO DRAKES PROPERTY OR STRUCTURE. SHOULD THIS DAMAGE COME TO LIGHT AFTER THE GUEST HAS DEPARTED, WE RESERVE THE RIGHT TO MAKE A CHARGE TO GUEST'S CREDIT / DEBIT CARD, OR SEND AN INVOICE FOR THE AMOUNT REQUIRED TO MAKE GOOD OR REMEDY ANY SUCH DAMAGE, TO THE REGISTERED ADDRESS. WE WILL HOWEVER MAKE EVERY EFFORT TO KEEP ANY COSTS THAT THE GUEST WOULD INCUR TO A MINIMUM. THIRD PARTY LIABILITY. DRAKES DOES NOT ACCEPT ANY LIABILITY FOR SERVICES RENDERED BY THIRD PARTIES TO CLIENTS NOTWITHSTANDING THAT SUCH SERVICES MAY BE ARRANGED BY DRAKES. ANY CLAIM, DEMAND, CHARGE, SUIT OR DAMAGES WHICH MAY BE INCURRED BY THE CLIENTS OR THEIR GUEST (OR ANY PERSON CLAIMING THERE UNDER) SHALL BE MADE DIRECTLY WITH SUCH THIRD PARTIES AND DRAKES SHALL RENDER ALL REASONABLE ASSISTANCE IN THIS REGARD.

15. INSURANCE

THE CLIENT IS RECOMMENDED TO HAVE, AND IS RESPONSIBLE FOR, INSURANCE TO COVER CANCELLATION AND CURTAILMENT AND LOSS OF BAGGAGE, PERSONAL EFFECTS AND MONEY.

16. DATA PROTECTION

THE INFORMATION PROVIDED BY THE CLIENT MAY BE PROCESSED BY DRAKES FOR THE PURPOSES IT HAS NOTIFIED TO THE INFORMATION COMMISSIONER. BY CONFIRMING A BOOKING OR INQUIRY, THE CLIENT CONSENTS TO THIS PROCESSING OF THE INFORMATION. DRAKES RESPECTS THE PRIVACY OF EVERY INDIVIDUAL WHO VISITS OUR WEBSITE. THE DATA COLLECTED ABOUT YOU WILL BE USED TO FIRSTLY FULFILL ANY SERVICE YOU MIGHT REQUEST E.G. TO REQUEST A BROCHURE, MAKE A BOOKING ETC AND SECONDLY TO IMPROVE HOW, AS A COMPANY, WE SERVE YOU. WE WILL UNDER NO CIRCUMSTANCES GIVE YOUR PERSONAL DATA TO THIRD PARTIES. HOWEVER, UNLESS YOU SPECIFICALLY ASK US NOT TO (AND THIS OPTION IS ALWAYS GIVEN) WE WILL USE YOUR DATA TO SEND YOU FURTHER INFORMATION FROM DRAKES. ANY E-MAIL SENT TO YOU WILL ALWAYS PROVIDE YOU WITH THE OPTION TO UNSUBSCRIBE. THIS IS IN ACCORDANCE WITH UK DATA PROTECTION LEGISLATION. WHEN MAKING A BOOKING, YOUR CREDIT CARD OR BILLING ACCOUNT DETAILS ARE ONLY RETAINED FOR THE PURPOSE OF HANDLING THAT INDIVIDUAL TRANSACTION, UNLESS YOU ASK US TO KEEP THESE DETAILS FOR FUTURE PURCHASES WHICH YOU MAY MAKE THROUGH US. IN ORDER TO PROCESS A BOOKING OR ENQUIRY, YOUR PERSONAL INFORMATION AND PAYMENT DETAILS MAY BE PASSED TO THIRD PARTY SERVICE PROVIDERS AND, WHERE WE ARE LAWFULLY REQUESTED TO DO SO, REGULATORY AUTHORITIES. SUCH THIRD PARTY SERVICE PROVIDERS WILL HAVE ACCESS TO THE PERSONAL INFORMATION NEEDED TO PERFORM THE RELEVANT SERVICE. THEY MAY NOT, HOWEVER, USE YOUR PERSONAL INFORMATION FOR ANY OTHER PURPOSES AND ARE REQUIRED TO PROCESS YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE DATA PROTECTION ACT 1998. FOR YOUR PROTECTION, WE ARE REGISTERED UNDER THE DATA PROTECTION ACT 1998 AND HAVE GIVEN ALL APPROPRIATE NOTIFICATIONS TO THE INFORMATION COMMISSIONER.

17. DISPUTE

THESE TERMS WILL BE CONSTRUED IN ACCORDANCE WITH ENGLISH LAW AND DRAKES AND CLIENT SUBMIT TO THE NON-EXCLUSIVE JURISDICTION OF THE ENGLISH COURTS.

18. WEBSITE INFORMATION

DRAKES CANNOT ACCEPT RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS AND RESERVES THE RIGHT TO CANCEL, AMEND OR VARY THE DETAILS FEATURED IN THIS WEBSITE WITHOUT NOTICE. THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED IN GOOD FAITH. THE USE OF ANY INFORMATION FROM THIS WEBSITE IS ENTIRELY AT THE RISK OF THE USER. DRAKES WILL NOT BE LIABLE FOR ANY COSTS, LOSSES, EXPENSES OR DAMAGES (WHETHER DIRECT OR INDIRECT, SPECIAL, ECONOMIC OR FINANCIAL) THAT MAY BE INCURRED THROUGH THE USE OF ANY INFORMATION CONTAINED IN THIS WEBSITE OR IN ANY OTHER WEBSITE LINKED TO THIS WEBSITE.

19. COPYRIGHT

THE CONTENT OF EACH PAGE OF THIS WEBSITE IS THE PROPERTY OF DRAKES. NO PART OF OUR WEBSITE MAY BE REPRODUCED, DISPLAYED OR REPUBLISHED IN ANY FORM WITHOUT PRIOR CONSENT, EXCEPT THAT PERMISSION IS GRANTED TO A USER TO PRINT OR PHOTOCOPY INDIVIDUAL PAGES FROM OUR WEBSITE, PROVIDED THAT THIS IS FOR PERSONAL USE ONLY, OR THE USE OF DRAKES IMAGES FROM THE PR PHOTOS PAGE TO PROMOTE AND MARKETING OF DRAKES.